Reference

Terms That Govern Your Account

Using 11 Hibajee means agreeing to the conditions on this page — covering account eligibility, how your wallet transactions are handled, and what we expect from both sides.

Account EligibilityWallet & Transaction RulesJurisdiction ConditionsUser Responsibilities
11 Hibajee Terms That Govern Your Account
HOW WE HANDLE DATA

Account Security and Data Practices

Your account data — including the mobile number linked to your bKash, Nagad, or Rocket wallet — is held under standard encryption practices. We do not share personal account details with third parties outside of what legal compliance requires.

Data Retention

We keep account records for as long as required under applicable financial and compliance rules. You can request a copy of the data we hold by contacting support with your account reference.

Cookie Use

Cookies on 11 Hibajee track session state and device type — they do not store wallet credentials or payment details. You can adjust cookie settings in your browser at any time.

Account Security

Login uses OTP verification tied to the mobile number on your account. If you suspect unauthorised access, change your credentials immediately and notify support through the email channel.

Change Requests

To update your registered mobile number, name, or wallet link, contact support directly. Changes to payment-linked fields go through a verification step before they take effect.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For account disputes, policy questions, or eligibility concerns, the channels below connect you to the right team. Legal and compliance queries go through our dedicated support path — not the general lobby chat.

Email Support Send detailed legal or account queries by email. Include your account reference number and describe the issue clearly so our team can respond with the right information the first time.
Live Chat Use live chat for account-level questions that need a quick answer — eligibility checks, transaction status, or policy clarifications. Available during platform operating hours.
Account Help Centre The help centre covers common legal questions: how account closures work, what triggers a review, and how to submit a formal dispute. Start there before escalating.

Common Legal and Policy Questions

These are the questions we get most often about account conditions, eligibility, and user rights on 11 Hibajee.

You must meet the minimum legal age in your jurisdiction and be in a region where this type of platform is accessible under local law. We do not override local restrictions — eligibility is your responsibility to confirm.

Access depends on your local law and eligible regions. We accept deposits via bKash, Nagad, and Rocket for supported users, but you must verify that your access is lawful under Bangladeshi law before creating an account.

Contact our support team by email with your account reference and the transaction ID from your bKash, Nagad, or Rocket confirmation. Do not raise the dispute through your wallet provider — route it through us directly.

We store your registration details, transaction history, and device session data. You can request a summary of what we hold by contacting support. Wallet credentials are never stored on our side.

If we make a material update to these conditions, we notify you via the contact information on your account. Continuing to use the platform after that notice means you accept the updated terms.

Reach out to support through live chat or email with your account reference. Changes to payment-linked fields — like your registered mobile number — go through a verification step before they are applied.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.