Reference

Terms and Conditions for 11 Hibajee Accounts

These terms set out how your account works on 11 Hibajee — what you agree to when you open one, how deposits and withdrawals are handled through bKash, Nagad, and Rocket, and what applies to your use of the platform.

Account eligibility appliesbKash, Nagad, Rocket deposits coveredLocal law and region rules applyOne account per personWallet verification required

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HOW WE HANDLE ACCOUNTS

Account Security and Your Data Under These Terms

We store account data — your registered mobile number, wallet identifiers for bKash, Nagad, or Rocket, and transaction history — on secured servers with access restricted to authorised personnel. You can request a summary of the data we hold on your account by contacting support with your registered number. Requests are processed within a reasonable period and you will receive confirmation before any data is amended or removed.

Wallet Verification

Deposits and withdrawals are matched against your registered bKash, Nagad, or Rocket number. Mismatches trigger a manual review before funds are released to protect your account.

Account Security

Your login credentials and OTP are yours alone. We will never ask for your PIN or bKash password. If you suspect unauthorised access, contact support immediately to lock the account.

Data Retention

Transaction records and account data are retained as required by our operational policies. You may request access to your records or ask for corrections through the support email channel.

Dispute and Amendment Requests

To contest a term, request a data change, or raise a billing dispute, email support with your account ID and a clear description. We will confirm receipt and respond with next steps.

What These Terms Actually Cover

11 Hibajee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account and making your first deposit — whether through bKash, Nagad, or Rocket — you confirm that you have read and accepted these terms in full. Each deposit method carries its own processing path: bKash and Nagad transactions are linked to the mobile

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number registered on your account, while Rocket payments go through your Dutch-Bangla mobile wallet. If your wallet number does not match the account record, withdrawals will be held for manual verification before release. These terms also cover how your account data is stored, what happens if
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we detect duplicate accounts, and what actions can lead to suspension. You may not share your account, allow another person to deposit on your behalf, or use a payment source not registered in your name. Any winnings credited during a period of suspected account misuse may
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be withheld pending review. Eligibility to use this platform depends entirely on the laws of your local jurisdiction. We do not confirm legal access for any specific region — that determination is yours to make. If local law in your area restricts or prohibits online wagering,
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these terms do not override that restriction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS HELP CHANNELS

How to Reach Us About These Terms

If something in these terms is unclear or you need to raise a dispute about your account, our support team handles queries through the channels below. For wallet-related questions — such as a bKash deposit that cleared but did not reflect, or a Nagad withdrawal held at verification — contact support with your transaction reference number ready so we can pull the record quickly.

Team online

Live Chat

Available directly from the 11 Hibajee site. Use this for account queries, deposit issues with bKash or Nagad, and terms clarifications that need a fast reply.

Email Support

Send detailed disputes or account review requests to our support address. Include your registered mobile number and the transaction ID for any payment query.

Account Help Page

Check the account help section for step-by-step answers on wallet verification, withdrawal holds, and what to do if your Rocket payment shows pending.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering accounts, payments, and what access depends on.

Yes. Any deposit via bKash, Nagad, or Rocket is covered by these terms. The wallet number you use must match the mobile number registered to your 11 Hibajee account.

No. Payments must come from a wallet registered in your own name. Deposits from a third-party wallet will be flagged and may be returned, with your account placed under review.

A hold usually means your wallet number needs verification against your account record. Contact support with your transaction reference and registered mobile number to resolve it quickly.

Yes. Access and eligibility depend on the laws in your region. These terms do not override local restrictions on online wagering — that determination is your responsibility before opening an account.

Contact our support team through email or live chat, quoting your registered mobile number. We will confirm the request and provide your account data summary within a reasonable timeframe.

Duplicate accounts, using a payment source not in your name, or suspected misuse of your account are the most common reasons. We notify you and give an opportunity to respond before any final action.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions for 11 Hibajee Accounts

Account Security and Your Data Under These Terms

Wallet Verification

Account Security

Data Retention

Dispute and Amendment Requests

How to Reach Us About These Terms

Live Chat

Email Support

Account Help Page

Common Questions About These Terms

01 Do these terms apply if I deposit through bKash?

02 Can I use someone else's Nagad or Rocket account to deposit?

03 What happens if my bKash withdrawal is held?

04 Does local law affect whether I can use this platform?

05 How do I request a copy of my account data?

06 What can lead to my account being suspended under these terms?

Terms & Conditions

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