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How 11 Hibajee Handles Your Personal Information

This page explains exactly what data we collect when you open an account, make a deposit through bKash, Nagad, or Rocket, and use our platform — and what we do with it. Access and availability depend on your local law and eligible regions.

Account Data ProtectionWallet Transaction PrivacyYour Right to Request ChangesCookie Controls AvailableContact Us Directly
11 Hibajee How 11 Hibajee Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply practical, consistent measures to keep your data safe from the moment you register. Your account password is hashed before storage — we cannot read it, and neither can anyone else without proper authentication. Payment data flowing through bKash, Nagad, and Rocket connections is handled over encrypted channels; we do not store full wallet credentials on our servers after a transaction clears. Cookies on our platform are used for session management and basic analytics — to keep you logged in and to understand which parts of the lobby work well on mobile. You can adjust cookie preferences through your browser settings at any time.

Encrypted Connections All data between your device and our platform moves over SSL encryption. Payment instructions sent through bKash, Nagad, or Rocket are not readable in transit.
Cookie Transparency We use session cookies to keep you logged in and analytics cookies to improve the mobile experience. You can review and clear these through standard browser controls.
Retention Schedule Account records are kept while your account is active. After you close your account, we retain only what financial regulations require, then delete the rest on a clear schedule.
Your Access Rights You can request a copy of the data we hold on you, ask us to correct inaccurate information, or request deletion where permitted by applicable law and our compliance obligations.
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about the data we hold, want to update your details, or need to make a formal data request, our support team handles these directly. You can reach us any day through live chat on the platform, by email, or through our listed contact form. We aim to respond to data-related requests within a reasonable timeframe — usually within a few business days.

Live Chat Open the chat window from your account dashboard at any time. Identify your request as a privacy or data matter and our team will route it correctly.
Email Support Send your data request or privacy question to our support email address listed in your account settings. Include your registered contact details so we can verify you.
Contact Form Use the contact form under the Help section of your account. Select the privacy or data category so your message reaches the right team without delay.

Privacy Policy Questions Answered

These are the questions we hear most often about how your data is handled on 11 Hibajee. If your question is not here, contact our support team directly.

We collect your name, contact details, and the payment method you register with — bKash, Nagad, or Rocket. Device and session data is also recorded to keep your account secure.

No. Your wallet details are used only to process your specific transactions. We do not sell or share payment data with third parties outside the processing chain that completes your deposit or withdrawal.

After account closure, we delete personal data once we have met any financial record-keeping requirements. We do not hold your data beyond what compliance obligations require.

Yes. Contact our support team through live chat, email, or the contact form and submit a data access request. We will verify your identity and respond within a few business days.

Send a deletion request through our support channels with your account details. We will process it in line with applicable law — some records tied to financial compliance may need to be kept for a set period first.

Cookies handle your login session and basic usage analytics on mobile. They are not used to track you across other websites. Adjust or clear them any time through your browser settings.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.